Does your IT team feel overly taxed? Do they often feel that the hours in the day are not enough to fully meet the needs of your client base? Here 4 signs that you cannot manage your mobile technology anymore and some solutions towards righting the ship.
Agreeing on Wireless Mobile Service Policy
Managing mobility in an enterprise environment is a complex endeavor – and it’s not just because mobile technology evolves at a mind-boggling pace. Each stakeholder involved in your business has specific goals in mind when it comes to mobile in the enterprise environment. From business unit leaders, to HR, to finance, and IT – everyone knows what they need, and what should be a priority. And any changes in your organization’s approach to mobility will have to take all these needs into account.
A few months ago, our team managed the migration of a client's main mobile device platform from BlackBerry to iPhone, coordinating fulfillment, logistics and end-user support. With a phased migration strategy, our client was able to get maximum ROI from their existing BlackBerry devices and avoided paying hundreds of thousands of dollars to order new iPhones for lines that weren't upgrade-eligible.
If your business isn’t taking advantage of carriers’ new pooled data plans, you’re missing out on substantial savings.
The plans, launched by AT&T and Verizon earlier this year, and Sprint more recently, function similarly to pooled voice plans.
Each line on an account is given an allowance of data, and any portion of the allowance that remains unused at the end of the bill cycle is redistributed among the “pool” of lines. The total data usage for the account tends to average out, and as a result, overage charges for data are reduced, or totally eliminated.
Though it might seem that only enterprises with heavy data users and regular data overages stand to benefit from pooled data plans, there are additional hidden savings built into these pooled plans.
Here’s how to tell if your enterprise can unlock these savings:
Want inside information on cultivating a good relationship with your wireless mobility management provider, and getting the most value out of your engagement? If you’re lucky enough to be attending AOTMP’s 2013 conference, “Touch the future of fixed and mobile management” next week in Orlando, you’ll have your chance to hear from industry experts on the subject.
A great mobile device management (MDM) strategy balances security, compliance, liability and cost. But you knew that already because you attended the webinar we hosted with the Telecom Expense Management Industry Association (TEMIA) on March 21.
Looking for the latest on mobile device management? You won't want to miss an upcoming TEMIA webinar on MDM that we'll take part in March 21 at 11:20 a.m. Register for this mobile device management webinar here!
Two years ago, Wireless Analytics started getting calls from enterprise clients asking if our wireless mobility management services firm could help deploy, support and lock down iPads for mobile workers.
We're excited to report that Erik Eames, founder and CEO of mobility management BPO Wireless Analytics, LLC, has become a member of three committees of the Telecom Expense Management Industry Association (TEMIA).
TEMIA’s mission is to raise awareness and knowledge of the values and benefits of TEM solutions, to improve the quality and value of TEM solutions through the development and promotion of open industry standards, and industry knowledge among TEM solution providers, business partners, telecom service providers, and enterprise clients.
Wireless Analytics joined TEMIA in November. The industry group has more than 38 member businesses that collectively manage more than $61 billion of telecom and data spending for companies around the world.
Founded in 2003, Wireless Analytics serves clients throughout North America, primarily in the Northeast. The company was rated #1 in customer service in 2011 among 70 wireless mobility management firms by AOTMP, a leading industry research firm in fixed and mobile telecom. Eames will serve on the following committees for TEMIA:
- TEM Valuations, Mergers, Acquisitions, Funding and IPO Readiness
- Public Relations
We were excited to join the TEMIA ranks this fall, and in this new position Erik is looking forward to collaborating with other TEM companies to promote best practices for the wireless expense management industry.
“I hope our efforts will create a clearer picture of the future of the TEM industry, which in turn will give us the tools we need to plan for that future," Erik said.
As a wireless expense management BPO, a big part of the value we offer clients is timely, expert trouble-shooting advice from our helpdesk. It's a key reason we’ve maintained a 100% customer retention rate since we opened our doors in 2003.