The average corporate mobile user needs help desk support between three and four times per year. Multiply that by the number of wireless users in your organization and it becomes clear your help desk is up against a never-ending flood of tickets.
Your IT department has probably been struggling to deal with mobile devices on the company network since the days of the BlackBerry – and things haven’t gotten easier with the rise of the smartphone. If they’re not helping employees set up email or connect to Wi-Fi, they’re worrying about device security, whether mobile apps will cause integration issues with existing enterprise platforms, or trying to explain to employees why jailbroken devices aren’t allowed on the network. And that’s on top of maintaining and supporting other enterprise tech infrastructure.