Wireless Management companies love to promise you the world – they claim you’ll get deep cost savings with top-tier support that will put your mind at east. However, we hear it often from clients who switch to Wireless Analytics: The savings weren’t as much as promised, the communication was poor and the customer service was undesirable.
Well-run organizations, and the talented leaders who run them, can easily differentiate between an investment in their business and an unnecessary expense. They know the value of a well trained staff member, desire low staff turnover, hire specialists when they need to, and try to avoid micromanagement and its pitfalls where they can. Unfortunately, there is one area where even the best business minded professionals can become “penny wise and pound foolish”– and that’s IT.
We're excited to report that Erik Eames, founder and CEO of mobility management BPO Wireless Analytics, LLC, has become a member of three committees of the Telecom Expense Management Industry Association (TEMIA).
TEMIA’s mission is to raise awareness and knowledge of the values and benefits of TEM solutions, to improve the quality and value of TEM solutions through the development and promotion of open industry standards, and industry knowledge among TEM solution providers, business partners, telecom service providers, and enterprise clients.
Wireless Analytics joined TEMIA in November. The industry group has more than 38 member businesses that collectively manage more than $61 billion of telecom and data spending for companies around the world.
Founded in 2003, Wireless Analytics serves clients throughout North America, primarily in the Northeast. The company was rated #1 in customer service in 2011 among 70 wireless mobility management firms by AOTMP, a leading industry research firm in fixed and mobile telecom. Eames will serve on the following committees for TEMIA:
- TEM Valuations, Mergers, Acquisitions, Funding and IPO Readiness
- Public Relations
We were excited to join the TEMIA ranks this fall, and in this new position Erik is looking forward to collaborating with other TEM companies to promote best practices for the wireless expense management industry.
“I hope our efforts will create a clearer picture of the future of the TEM industry, which in turn will give us the tools we need to plan for that future," Erik said.