It's true that we like to use big, business-buzz words like "wireless expense management" and "wireless mobility management" to describe how we help our clients.
But customer service is really the foundation we're built on. And it's nice to be recognized for it.
For the third straight year, Wireless Analytics has been ranked in the top three by AOTMP for customer service among wireless mobility management (WMM) firms.
AOTMP is the leading industry research firm in fixed and mobile telecom and they named us #2 in customer satisfaction among wireless mobility management companies in the country. We’re proud of this distinction because it is based on the answers of our customers.
AOTMP used more than 1,000 customer evaluations from 644 enterprises to aggregate these scores. They asked customers to assign a ranking of 1 to 10 to their telecom management company, based on their overall satisfaction.
Wireless Analytics’ final score was 9.61, the second-highest score among more than 75 fixed telecom and wireless suppliers in the study, of which 22 were ranked.
We realize that what makes us different is not our expertise in managing your company's mobile telecom expenses and our familiarity with every mobile enterprise plan on the planet. What our customers really need most from us is support and service. It's our help desk. It's our real live people!
Our rating has climbed each of the three years of AOTMP's study, increasing from 9.38 in the first AOTMP enterprise survey in 2010, to 9.44 in the second survey, to 9.61 in the latest rankings. Competitors’ ratings have fluctuated or decreased, but Wireless Analytics is the only supplier customers have consistently ranked as having excellent service. Since our founding in 2003, Wireless Analytics has maintained a 100% customer retention rate.
“Help desk support, along with device life-cycle management and mobile expense oversight, are the foundations of our wireless mobility management service,” said Wireless Analytics Founder and CEO Erik Eames. “The AOTMP rankings are unique in that they are not based on a checklist from a third party, but rather on the actual experiences as reported by enterprise customers. We’re proud that we’ve been providing such a consistent level of quality that our clients value us as a true partner year after year.”
To us, this ranking is a sign that our customers can see our commitment to consistently excellent service. It means we're doing what we think is right.
If you’d like to see why we have maintained a 100% customer retention rate, and learn what a mobile management strategy can do for your business, contact us.
And, if you’re already a Wireless Analytics client: Thank you! What do you think? Feel free to share your experience with customer service or help desk support in the comments below and let us know how important it is to you.