Is your company’s current managed mobility services (MMS) provider in it for the long haul? It’s a crucial question because, like all companies these days, your mobility needs will only grow from here:
- Users will increasingly expect to be able to be productive wherever they are, whenever it is.
- Devices will become more and more diverse, as operating systems fracture and tablets become standard business tools.
- Your company’s international footprint will expand, requiring global connectivity without exorbitant roaming charges.
MTo do business in the modern era, your company needs a partner that can keep your growing inventory of mobile devices manageable, functional, and affordable. If you suspect your current managed mobility services provider isn’t up to the task (or you’re just wondering if you should take a look at the many other MMS options out there) here are a few key questions to ask.
1. Does Your MMS Provider Give You the Value You Expect?
The cost of managed mobility services certainly matters. For good reason, many companies launch their search for a new vendor by asking, “Are we paying too much for MMS?”
But, cost is only half of the value equation. The other half is, “Are you getting the services you need for your money?”
We’ve written extensively on the ways a good managed mobility services provider can save your company money and support worker productivity. If your MMS provider isn’t doing any of these things (or can’t) it might be time to move on (follow the links for more reading):
- Finding you the best deals from wireless carriers.
- Helping you craft an effective wireless policy and backing it up with enforcement.
- Easing the demand on your internal IT help desk, freeing up IT staff for more important work.
- Using technology and mobile carrier expertise to slash your international roaming charges.
- Providing high-quality “white glove” service that meshes with your company’s corporate culture.
2. Can Your MMS Provider Scale With Your Organization?
Your current managed mobility services provider may have served you well when your company mostly did regional business, employees rarely traveled overseas, and users needed only a small handful of apps and devices to get work done. But you’re rapidly outgrowing that phase — and you have your eye on even more growth.Make sure your MMS provider is ready to go there with you.
If not, it might be time to trade up to a vendor with more global experience and expertise working with the entire spectrum of devices, carriers, apps, and business uses.
3. How Is Your MMS Provider’s Financial Health?
Why does your managed mobility services provider’s financial health matter? Because the industry is still in its relative infancy. Smaller vendors are getting acquired and rolled up. Larger vendors are dipping their toes in the MMS waters and then removing them.
Here at Wireless Analytics, we find that many of our new customers come to us after having been caught in the crossfire when a company they were working with was acquired. The hands-on treatment to which they had become accustomed disappeared as they became just another customer to a mammoth corporation.
Needless to say, these customers of ours weren’t happy about the change.
It’s never easy to switch vendors; you must adapt to new systems, new representatives, and different ways of doing things. If your MMS provider is in danger of being acquired, ask how the relationship would change. And ask yourself if that’s a change your company could tolerate.
Does your company work with a managed mobility services provider? How do you ensure you’re getting your money’s worth from it? Share your tips with other readers in the comments section below.