In our last few posts, it’s become clear that Managed Mobility Services (MMS) don’t just benefit a limited number of departments or employees. MMS helps multiple department leaders in your organization, often in ways you may not have considered. This is also true when it comes to what your business unit leaders stand to gain from MMS. Primarily concerned with keeping costs down, productivity up, and everything running smoothly between departments, they are key stakeholders in your conversation about MMS, who will likely bring many concerns to the table.
With their focus on productivity and ensuring staff aren’t sidetracked needlessly, business unit leaders will be relieved to see the potential efficiency gains MMS has to offer. Even something as seemingly simple as device troubleshooting has substantial impact on productivity. When email, data or calls aren’t working, an employee’s productivity can grind to a halt. Waiting to get help only makes the issue worse, and if troubleshooting takes a long time because IT hasn’t encountered the issue before, the impact is doubled. Having dedicated help desk support for mobile devices through your MMS provider ensures that any time something isn’t working, employees can quickly and easily get the problem solved, and IT can continue to focus on higher-value activities. Similarly, issuing devices to new employees becomes more efficient. MMS providers can offer one-stop solutions for device provisioning and procurement. Instead of hunting down paperwork or mobile carrier contracts, HR can complete a quick web form and the new device is on its way.
Your Managed Mobility Service provider handles your mobility initiatives with an eye to the bottom line. One of their biggest concerns is ensuring that your organization is getting the best possible prices on data and voice rate plans, devices and mobile features. They handle all the aspects of negotiating with mobile carriers for the best possible price per unit or plan, so your business leaders can focus on more strategic concerns. Imagine not having to worry about employees running up the company’s bill or needing to be reimbursed for an unexpected charge. The ROI from simply ensuring that your company is paying the lowest possible price can, and should, pay for the cost of MMS entirely within the first year –some Wireless Analytics clients reported that they were entirely cost neutral within three months!
Business unit leaders, like other mobility stakeholders, no longer have to be the bad guy trying to help HR or IT enforce company mobile policy. Tensions you may not have even realized were there are eased when employees have the reassurance that their employers and managers can’t see or track their personal lives outside of work. Employees get the most out of what mobile offers them to make their jobs easier; productivity climbs and the resulting savings from all departments often totals multiple hundreds of percent over attempting to manage mobility in-house.
Clearly, your business unit leaders stand to gain immensely from taking advantage of all that Managed Mobility Services have to offer. Their jobs get easier, productivity goes up and costs go down. One of Wireless Analytics’ clients sums it up best - “The biggest savings is that they take the headache out of wireless support. We just hand it over to WA and they know what to do with it.” – Brad Shafton, Senior Manager User Services, Hologic.
If any of your key business stakeholders are in doubt as to what they’d gain from Managed Mobility Services, hopefully this blog series has given you plenty of talking points to prove just how beneficial MMS can be. Make sure that when you’re evaluating which Managed Mobility Service to choose, you’re checking that they can provide you with the maximum services for the price.
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