A great mobile device management (MDM) strategy balances security, compliance, liability and cost. But you knew that already because you attended the webinar we hosted with the Telecom Expense Management Industry Association (TEMIA) on March 21.
Didn't make the webinar? That's ok. We've recapped the main points below and you can see the slides at the bottom of the post or by clicking here.
We planned our presentation to help participants understand their options when choosing an MDM supplier. Attendees were able to learn more about their options for MDM providers, BYOD (bring-your-own-device) programs, and other issues that are key to mobilizing an enterprise’s workforce. Erik Eames, Wireless Analytics CEOr and Fernando Oliveira, Wireless Analytics VP of Client Services, shared five key MDM considerations during the webinar.
1. What are the key components of best practices for MDM?
A great MDM strategy effectively balances security, compliance, liability and cost concerns. Stakeholders should be engaged early in the process, and managers/CIOs should secure and test all devices they’re considering using for their enterprise. Helpdesk support is another important component of an MDM strategy—users should have day-in, day-out support.
“It’s not about the devices,” said Fernando Oliveira, “It’s about keeping a high level of productivity in the hands of employees at all times.” Communicating with all departments and end users is also integral to a good MDM strategy and Fernando suggested starting out new users with tutorials, links to online training resources and other tools to help them use their new devices effectively and securely.
2. Security is the biggest concern when implementing an MDM system.
Especially as more and more enterprises deploy tablets as a part of their IT strategy, mobile device security is becoming increasingly important. In a live survey during the webinar, 70% of attendees said that security is their number one MDM concern, beating out cost, which received 50% of the poll.
3. What are the most secure devices for enterprise MDM?
During the webinar, Fernando said that because of their purposefully open operating system, Android phones may be more susceptible to security risks than iOS phones. Still, there is no one-size-fits-all answer. While Android has a variety of flavors and slightly different operating systems, Apple devices run only on iOS, which can make them easier to lock down across an enterprise.
“iOS has just one OS, so IT can get more traction” Oliveira said. If an enterprise wants to use Android, the Samsung Galaxy S2 is an excellent, enterprise-ready Android device, according to Fernando.
4. What is the right MDM provider for my enterprise?
“There’s no silver bullet,” Fernando said. “We connect enterprises with the right MDM provider based on what they’re specifically looking to do and we match them based on the enterprise environment.”
Wireless Analytics works with several MDM providers, but also provides support for providers they don’t represent.
"We're agnostic in this regard," said Fernando, "which allows us to provide the right solution to each client."
In a live poll taken during the Webinar, 70% of attendees said that they use or have used MobileIron, which is currently the MDM provider Wireless Analytics partners with for iPad deployment for enterprises.
5. Is BYOD right for my enterprise?
During the webinar, Fernando and Erik addressed some of the MDM security concerns that come along with bring-your-own-device (BYOD) programs for enterprises.
“Any MDM solution for BYOD has to meet the needs of both IT and employees,” Fernando said.
Application management becomes more important when employees are using personal devices. While managers can restrict application downloads and use on a corporate device, employees will not accept such restrictions if they are using a personal device. Effective communication between departments is key when implementing an MDM for BYOD program.
The largest telecom expense management service providers founded TEMIA, the Telecom Expense Management Industry Association, in 2006. Since that time, TEMIA has grown to 40 members with international corporate headquarters managing over $61 billion of telecom and data spend.