As proud partners working closely with EasyVista, we're thrilled to see how well their solutions have enabled us to adapt and thrive with the increasing demands of managed mobility services.
Quoted directly from their recent press release, “When your phone stops working, suddenly nothing else matters,” states Jonathan Steele, Senior Manager of Technology at Wireless Analytics. “With EasyVista automating all of our ITSM roles and responsibilities, each Wireless Analytics help desk agent is able to support and manage 3,500 client mobile devices, a number expected to jump to almost 5,000 by end of year. The ratio of agents supporting devices is our definition of efficiency, it helps us to ensure we are ready to provide rapid-response support to almost any type of issue.”
EasyVista is an equally enthusiastic partner: “Partnering with Wireless Analytics has been a natural fit as they have supported enterprise mobility from the bag phone to the smart phone, and have seen first hand how IT leaders have had to shift or be left behind,” stated Kevin Coppins, General Manager, Americas at EasyVista. “CIO’s are now the ‘Chief Service Providers’ for their organizations, embracing the changes brought on by mobility as well as the Internet of Things and Shadow IT as well.”
With their upcoming EasyVista Connect Meeting taking place next week, we're looking forward to meeting others who have found as much value in what EasyVista provides. Jonathan Steele as well as Fernando Oliviera are looking forward to connecting with fellow EV-ers, and learning as much as possible as they do so.