When it comes to mobile productivity, there’s no putting that cat back in the bag.
Work has long since expanded beyond the confines of the office building. Your company’s employees want — no, demand — to get work done wherever they go. And they insist that the devices that help them do it are functional, up-to-date, and available.
It’s not just cell phones, either. Smartphones, portable hotspots, cellular-enabled tablets — nowadays, even cars and refrigerators can connect to cellular networks. And for most companies, the mobile revolution has triggered a corresponding revolution in productivity. Employees are getting more work done, from more places, with greater efficiency.
But for enterprise IT departments, it’s an added burden — not to mention an added cost. It’s another thing taking valuable people away from critical tasks.
IT Departments Already Have Their Hands Full
Your company’s IT team is already stretched thin keeping networks, computers, and software running smoothly and securely. Add mobile devices to the mix and they’re taking on:
- Procuring new devices and keeping track of the existing inventory.
- Provisioning devices of various OS platforms for each user’s needs.
- Negotiating contracts with carriers and ensuring carrier contract user compliance.
- Troubleshooting problems, answering user questions and ensuring user compliance to corporate policy.
- Keeping ever-escalating mobile costs in check.
Now, we’re not saying your IT team is incapable of any of these tasks. Any IT department worth its salt has taken on and triumphed over equally-daunting challenges before. But they have so much more to focus on; very few companies can spare IT resources to focus 100 percent on mobility.
As your company’s inventory of mobile devices climbs and your users expect to do more and more with them, how can you help your IT team keep on top of mobile management without sacrificing productivity or overextending your budget?
How Managed Mobility Services Can Help
Everything your IT team does to empower your productive mobile workforce can be outsourced. This is called managed mobility services. Everything from setting up new devices, to fixing malfunctioning ones, to creating and enforcing a mobile policy can be taken off your IT department’s shoulders, and often more effectively.
Good managed mobility services providers are experts at what they do — because they can focus on mobility in a way your IT team will never have the time for.
Free Up Your Team and Let the Experts Handle It
Outsourcing mobility management is not like hiring a painter. There are only a few kinds of paint to choose from and there is only one way to paint a room. And that hasn’t changed much in decades.
Not so with wireless services. The pace of change in mobile technology (and indeed, enterprise technology in general) is breathtaking. The best carrier deals one month may not be the most favorable three months down the road. Android Operating systems in particular are vastly fragmented; one manufacturer’s implementation of Android may bear almost no resemblance to another’s.
When you work with a good managed mobility services provider, you’re not just trading one person’s labor for another, you’re getting expertise; a strategic partner that will keep up with the blistering speed of the wireless industry so your IT team doesn’t have to.
For this reason, most companies find that, when they outsource to a managed mobility services provider, they spend less money than if they handled the same tasks with their own IT team. A good provider will not only manage your account. It will ensure that you’re getting the best return on your mobile investment over time.
Mobile devices have become inextricable from the daily business of most enterprises. Make sure your company is making the most effective use of the mobile tools that are available. Learn more in our free ebook, “6 Reasons to Outsource Wireless Expense Management.”
What is your take?
Outsource or keep mobility services in-house? Please share your thoughts in the comments section below.