Employing Managed Mobility Services Vs Hiring Telecom Consultants can be a complex decision to make. The easiest way to make this decision is by evaluating the differences and potential gains and disadvantages of going with either option. Depending on your needs as a company, one must assess what will elevate their Mobility needs to where and what they need them to be.
A Look at Telecom Consulting
Telecom Consulting can involve hiring outside consultants to perform analysis services for your particular company. This outside group is capable of doing everything that an in-house mobility team is capable of doing. This includes managing all of your companies’ lines, their data usage, invoices, and all of the day-to-day details of your client’s operations.
The amount of expertise that they can provide can be invaluable if you do not know where to start in regards to reigning in your client’s needs. They can provide a full blueprint for your company to follow in regards to managing your customers from the ground up. Major projects with a lot of details and intangibles can seem like a walk in the part in the hands of consultants, and can free up your company’s resources towards building other assets of your business.
Potential Drawback of Telecom Consulting
However, the caveat is that they are not a part of your company, rather they are an outside observer. This can be both a good and bad thing. It can be a good thing in the sense that Telecom Consultants can revitalize mindsets within your company and provide new ideas and perspectives that can make the company more profitable. It can also be a negative thing in the sense that your company can lose that personal touch and unique bond that only your employees have with their customers.
Managed Mobility Services
Managed Mobility Services handled internally with your own employees can be both very rewarding and challenging. The most rewarding aspect of managing Mobility Services internally is that your staff can build a more personal and specific relationship with their clients. Your employees can meet and talk to your clients face to face and foster a relationship with them over the span of several months or years. Working directly with your clients adds a personal touch to your services and allows you to take in the nuances of their needs, wants, and desires. With the number of tools and resources available, Managing Mobility Services in-house can be very manageable.
Resources like MobileIron and AirWatch allow for smooth and seamless Mobile Device Management which allows your company to keep tabs on your client’s device fleet, device model, OS version, and when and where the said devices were last active. Should there be any issues, issuing overrides or troubleshooting should be at your company’s fingertips.
Should you need more precise troubleshooting control of your client’s devices, you can also override the default device factory settings and make other modifications as necessary to meet the needs of your employees.
Potential Drawback of Internally Managed Mobility Services
One major downside to Managing Mobility Services internally is that it may require more physical manpower to manage your clients. While having extra manpower will be useful towards establishing great connections with your customers, for a company with not a lot of clients and resources, this can be very straining. Whether your company decides to Manage Mobility Services internally or enlist Telcom Consultants will vary widely based on the needs of your company’s particular situation.
Having Telecom Consultants and Internally Managing Mobility Services brings different things to the table for each company. For some companies looking to inject new ideas to their firm, it may be worthwhile to look into bringing in Telecom Consultants. For companies looking to have a more personal relationship with clients, Managing Mobility Services internally may be the better options. If you still have questions regarding this topic, please see our previous article “How to Ease the Mobile Management Burden On Your Overtaxed IT Team.”