Agreeing on Wireless Mobile Service Policy
Managing mobility in an enterprise environment is a complex endeavor – and it’s not just because mobile technology evolves at a mind-boggling pace. Each stakeholder involved in your business has specific goals in mind when it comes to mobile in the enterprise environment. From business unit leaders, to HR, to finance, and IT – everyone knows what they need, and what should be a priority. And any changes in your organization’s approach to mobility will have to take all these needs into account.
And therein lies the challenge - getting all your enterprise’s mobility stakeholders into the same room at once be a feat in and of itself, but once you do that, what’s next? How do you get everyone talking, much less agreeing, on what needs to be done and in what order?
Your first step, as with any well-run meeting, is to ensure you have an agenda. Without an agenda, you could end up with lots of discussion and no decisions or direction. Yes, everyone should have time to speak to what they feel their department needs, but try to ensure that when they do so, it’s to identify what their priorities are. Identifying clear priorities will help prepare your organization to make the right mobility decisions, like identifying the best managed mobility service for your needs.
Human Resources, IT, business unit leaders, and finance often have the biggest stakes in mobility management. Human Resources is mostly concerned with the impact of mobile on the individual employees. But this doesn’t mean HR is merely worried about privacy concerns or who has which model of phone. Enterprise mobility presents HR with a host of legal concerns, like ensuring the organization is in compliance with laws (that may vary from state to state) concerning mobile use as it relates to.
IT will be tasked with rolling out integrated apps if you have them, monitoring all devices to ensure policy compliance, keeping up on the growing concerns over mobile device security, as well as tackling nearly every other possible issue that will come up with mobile devices on the network. But in addition to managing the enterprise’s mobile infrastructure, IT almost inevitably ends up spending time answering employees’ questions about how to use their devices, performing troubleshooting, and sometimes even repairing damaged mobile hardware. Often, mobile device support becomes the responsibility of an already busy in-house help desk, and becomes further complicated when a range of device types, carriers and operating systems are introduced.
Like a domino effect, expanding the help desk’s responsibilities affects what business unit leaders and finance worry about most – employee productivity, efficient time management, support for all departments, and the return on investment. Now that business relies on mobility, what happens to productivity if mobile devices aren’t working, or service is unavailable?
And then there are the hard costs of mobility. Aside from the upfront costs of mobility – purchasing thousands of iPhones, mobile hotspots and tablets, as well as corporate apps and a MDM infrastructure to keep everything secure – there are ongoing carrier costs like rate plan charges, overage fees and feature charges. Managing all the recurring costs involved only adds to the level of effort required to manage mobility.
Once each stakeholders’ priorities and concerns about your mobile management plan are on the table you may find yourself asking a few questions - With all the effort required, does an enterprise mobility initiative really boost productivity, and save time and money? What’s the ROI on all of these mobile app, productivity, management, and security investments?
This is where Managed Mobility Services can help. Well-implemented MMS can answer these questions in detail and ensure mobility make day-to-day business easier, while having a direct positive impact on your company’s bottom line.
Want to know more about how MMS can help? We’ll touch on managed mobility services’ impact to key stakeholders— including HR, IT, business unit leaders, and finance— in more detail in future blog posts.