A few months ago, our team managed the migration of a client's main mobile device platform from BlackBerry to iPhone, coordinating fulfillment, logistics and end-user support. With a phased migration strategy, our client was able to get maximum ROI from their existing BlackBerry devices and avoided paying hundreds of thousands of dollars to order new iPhones for lines that weren't upgrade-eligible.
Staggering device upgrades can foster frustration among employees - once word got out that a few employees had received iPhones, almost everyone else asked for one. We've observed this reaction almost every time one of our customers migrates, upgrades or implements the latest, greatest device platform. The key to mitigating smartphone envy lies in being prepared to answer the "can I have an iPhone, too?" question with a solid, policy-based answer.
This particular customer's policy was easy to enforce and explain – only non-functioning equipment that was out-of-warranty would be replaced with an iPhone. BlackBerrys that were still functioning or still under warranty would not be replaced - even if the line was eligible for a device upgrade. By writing into their wireless device policy specific criteria for upgrading corporate-liable devices, our customer avoided dissatisfaction among their employees, and avoided the hidden costs of making exceptions to their staggered approach.
We consider a solid wireless policy to be the cornerstone of any enterprise mobility program. A policy to manage by makes mobility easier for everyone - managers of mobility and users of mobility.
But how do you know if your policy is solid? We've identified three key questions your policy needs to answer:
Who is eligible? Before setting up any other rules around mobility in your enterprise, it’s critical to define who is eligible to receive a corporate device, or use a personal device to access corporate resources. Without defining eligibility, the company is vulnerable to wasting time and effort managing mobility for employees with no need for wireless connectivity. At its root, the effect of providing an employee with mobile access should be to increase their productivity, but every organization will have more specific reasons why some employees need mobility. These measurable, concrete reasons should be included in the wireless policy.
How does procurement work? Employees who are eligible for a device need know how to request or order a wireless device, or whether the device will be requested for them; which devices they can choose from; whether BYOD is allowed; what approvals are required; plans they may choose from; forms to complete; and what the organization’s upgrade policy is. Including this information in the policy is crucial to setting employee expectations and can help everyone avoid confusion when the next big device becomes available.
What are your security concerns? All companies face a certain amount of risk with mobile devices which are easily lost, stolen, or misused. The potential for a security breach comes with the potential for hefty fines and other penalties. Knowing what the risks are will help define how those risks are avoided. Address these security matters in your wireless policy, including password or MDM requirements, what to do if the device is lost or stolen, and what consequences are imposed if required security procedures are not followed.
A wireless policy should ideally be robust, but flexible and be tailored to address your organization’s unique needs. If you're not sure your policy measures up, let us know - we'll perform an analysis of your existing wireless policy at no cost or obligation. Don't have a wireless device policy? Our enterprise mobility experts can help design a custom policy to keep costs down, avoid risk, and simplify mobility management for your enterprise.
How has your wireless policy helped you manage enterprise mobility? Let us know below in the comments section!