Next week, your CEO walks in with a brand new iPhone 5S, hands it to the IT team along with his old BlackBerry, and says “I need this to work with my email.” After the CEO’s device is up and running, word gets out and migrating to a new device standard is inevitable.
Or perhaps this: The future looks uncertain for the mobile device platform your company has relied on for years. A decision has been handed down to move to a new platform – and issue everyone a new smartphone.
Already thinking of migrating?
Is rapidly evolving technology and flux in the marketplace driving your enterprise to consider migrating users to a new device platform? Then it’s probably no surprise to you that the process, while necessary, is complex and costly.
New mobile device management platforms need to be sourced, purchased and implemented. Then there’s training, support, the cost of the hardware – add in kitting, provisioning, and coordinating what to do with everyone’s old devices.
What you might not know...
Careful planning, good project management and working with an experienced partner are the best-known strategies for ensuring the success of any project, but mobile device migrations have some specific factors to take into consideration.
Read on to learn four key migration strategies you might not have considered!
1. Make it a win-win for employees and the enterprise.
By now, it shouldn’t come as a surprise that employees want the newest and most popular smartphones, and everyone has reasons why their choice is the best.
Don’t write off their arguments; take employee preferences seriously when choosing an enterprise device platform. Then, find where employee preference, device usability and platform security intersect, and make it clear to everyone what will be lost and gained by adopting the chosen platform.
2. Time it right to curb costs.
Identifying the right strategy to determine who gets a new device and when they’ll get it can cut the cost of your migration by up to $100,000 for every 250 users, by our calculations.
If there’s no rush, a staggered rollout where devices are swapped out as lines become eligible for upgrade is the most cost-effective.
Reaping these savings will require careful planning; someone will need to coordinate upgrade eligibility dates for every smartphone in the enterprise, and you’ll need to prepare for the inevitability that employees will demand a new device before they are eligible. But the savings - up to 70% on device costs - are usually worth the trouble.
Migrating everyone at once is more expensive not just because you’ll be paying higher prices for some devices, but also because implementing new technology company-wide puts extra strain on support resources. Someone needs to set up the devices, coordinate mobile device management and provisioning, and field the inevitable “how do I…” questions that arise when everyone gets a new phone at once.
3. Make it easy for your users.
New device rollouts almost always lead to a spike in work for the help desk, but your migration doesn’t have to.
Giving an employee a new smartphone that’s pre-configured with corporate apps, email, contacts and calendars and providing a protective case, Bluetooth headset and car charger - essentially, a package that’s ready to go - helps keep their experience positive.
Fully kitting and provisioning new devices helps reduce the uptick in volume help desks typically see during a tech migration. It also means your users will be up and running and productive with their new devices immediately.
4. Don’t let your hardware walk away.
A few years ago, you rarely heard of employees asking to keep their BlackBerry when they left the company, or wanting to hand it off to a family member after receiving an upgrade. But lately, people are asking these questions about their iPhones and Androids; you may find some don’t even bother to ask. This problem doesn’t just put data at risk - it puts company assets at risk.
There are some steps you can take to protect your assets before handing out any devices.
Your company’s wireless device policy needs to clearly state who owns the device and what happens to it when the user receives an upgrade or leaves the company. As a condition to receiving a company phone, require all employees to confirm they have reviewed, understand, and agree to the policy.
In addition to a clear policy, the best practice is to treat mobile devices as any other tracked asset. Include receiving the physical device and wiping its data as part of your device upgrade and employee exit processes.
Bonus strategy: Rely on an experienced guide.
Migrating your company to a new device standard can be a complicated, resource-intensive project, but it doesn't have to be. We help make it easy. Wireless Analytics has served as a trusted partner on complex projects, helping tens of thousands of users successfully migrate device platforms.
Clients have come to us with users on various generations of device models, strict specifications for apps each department needed access to, rigid security requirements, and dissatisfied end users. We were able help each customer find an approach that met their requirements, then performed the heavy lifting to make the migration a success.
Share your thoughts with us!
If you're kicking off a device platform migration, what drove the decision? Will you be using these strategies, or something different? If you've completed a device migration, how did it go? Was there anything you wish you'd done differently? Let us know in the comments!