Does your IT team feel overly taxed? Do they often feel that the hours in the day are not enough to fully meet the needs of your client base? Here 4 signs that you cannot manage your mobile technology anymore and some solutions towards righting the ship.
You Have Lost Control of the Scope of the Devices Being Covered
It is essential to be on top of the scope of the devices that your company covers. Otherwise you will not be able to cover your client's needs extensively. Be sure to definitively determine the breadth of what devices your company has the resources to support. Even within the big three of major relevant Mobile Platforms (iOS, Android, and Blackberry), it can be overwhelming to support and know about each one in-depth. Are you a company that will only support iOS devices? Or are you a company that supports Android, iOS, and Blackberry devices?
By narrowing down which platforms your company will be proficient in supporting, you can ensure that you are offering the best quality service and support without stretching your company too thin. Whatever platform or platforms that your company supports must clearly be communicated from the onset to prevent any confusion or discrepancies when communicating to customers.
You Have No Idea What the Latest Lingo in Technology is
Part in parcel of being an effective manager in Mobile Technology is being up-to-date with the latest lingo. Do your employees know basic concepts like what bugs and glitches are? Do they know the difference between a soft reset vs a hard reset? If your employees aren’t privy on these basic troubleshooting terms, it is essential to bring them up to speed. This can be done by making sure that your company has an adequate amount of subject matter experts to keep your IT team informed on current basic troubleshooting protocol, as well as how technology will evolve in the near future.
Not Enough Man Power to Meet the Demand
Some days it may seem that your company is seeing a lot more activity and volume than normal. This occasionally happens as many businesses go through ebbs and flows with their clients. However, if you are finding your employees swamped on more than a semi-frequent basis, it may be a sign that your resources are overstrained and are in need of being bolstered and expanded. In this case, you may need to temporarily or permanently hire more hands on deck to efficiently manage your resources.
Losing Control of Your Budgeting
If you do not how much your company is spending on mobility services, this can pose a colossal problem in due time. The best place to start would be to do a full audit on all of your current plans and their expenditures. You should also keep track of which mobile devices and hardware are in demand, and which ones have fallen out of favor. You may be surprised to find that you are spending money on Mobility hardware and plans that you do not need to spending on. By doing a full audit, you can ensure that you are providing the precise services and hardware that your customers want, while wisely trimming resources and energy.
Wireless Analytics is here to Help
Whenever your IT Team feels overwhelmed, always note that it is sometimes not always as bad as it seems. With the four tips above, you can whether most of the major storms you have in regards to managing Mobile Technology. If you want a few more tips to help manage your Mobile Technology, please feel free to reference our article: Cut Your Company’s Costs on Mobility Without Jeopardizing Security.