Managing multiple types of devices for various clients can be a quite a tall order. Which is why it is important to implement stringent Mobile Device Management (MDM) strategies to keep your company robust.
Poor Mobile Device Management Prevents Your Company from Efficiently Resolving Customer Issues
It is essential to keep your employees up-to-date on all mobile operating systems. Having subject matter experts that are privy to the updates in the mobile sphere is key towards keeping your company informed on all of the platforms that your customers are using. Customers need to have full confidence that their mobility experts are on top of industry details so that they don’t have to be. That way, they can focus on the functions of their businesses while having their mobile needs fully taken care of.
Implementing proper research and development will allow you to stay in the know on mobile industry updates and to be fully prepared for any questions that your customers will have in both the present and the future. This will help your business to provide most comprehensive customer service to your clients in regards to setting up their MDM, as well as competently answering any questions they may have regarding troubleshooting and getting their MDM up and running.
It Can Also Affect Security Risks
For example, a system like Bring Your Own Device (BYOD) allows users to bring their preexisting devices over to their work environment. However, if companies are going to allow this, it is imperative that companies properly ensure the security of such devices. This can be done by ensuring that devices are fully factory wiped with all of the data being purged from the device when employees leave to ensure that private, sensitive corporate information is not leaked when an employee leaves. Implementing something like partial wipe on phones still retains much of the private and sensitive data, and hence poses a security risk. The importance of security must be made clear to all of your clients that choose to take part in BYOD.
MDM across different operating systems tend to function differently. For example, users using systems like MobileIron on Android-based devices will need always use MobileIron SecureApps (Secure Mail, Contacts, and Calendars) that MobileIron provides instead of using the built in internal applications. Failure to do so can result in errors and vulnerability of user data. Users must always be keyed in on taking the proper precautions that pertain to their needs and platform in order to ensure that their data is managed properly.
It Can Ultimately Destroy Customer Trust
Ultimately, lack of proper research and development will ruin customer confidence and trust and as the old adage goes, “Trust is hard to build, but easy to break.” Which is why it is important to have a robust team of Subject Matter Experts (SMEs) that keep the entire team informed on potential updates and problems. A knowledgeable team can provide helpful service across their client base. Not protecting the data of your clients will also weaken their trust in your ablity to handle their important data, which is why it is essential to handle mobile user data with the care and delicateness that it deserves.
Keeping these three pitfalls in mind will go a long way in keeping your company running well. For more tips on managing mobile devices, please see our previous article “How to Manage Multiple Device types without Going Crazy.” If you have other ideas in regards to avoiding poor mobile management, please share your thoughts in the comments section below.