Keeping your entire company equipped with properly-provisioned, smoothly-functioning mobile devices can seem like a tall order. As your workforce becomes increasingly mobile, your inventory of devices is only getting larger. Your users’ needs are only getting more demanding.
But your IT team is up to the challenge, right?
Well, yes. Your company could handle mobility in-house. But many companies are finding that it’s more efficient and cost-effective to let someone else do it. This is called managed mobility services (MMS).
According to a Gigaom research report:
- 17.2% of IT managers said they were outsourcing managed mobility services to a third-party provider.
- An additional 31.5% were evaluating vendors.
Why should your company join their ranks?
1. Because Your IT Team Has Better Things to Do
When you think about all the technology your company needs just to do business — servers, laptops, desktops, networks, telephones, software, cloud applications — it quickly becomes clear your IT team already has their hands full. Is there any room on top of that pile for an exploding inventory of mobile devices?
This leaves your company with the choice to either add team members or redirect resources from more valuable tasks. Do you want to be the one to tell the sales director the reason that the API integration between salesforce.com and your inventory platform is behind schedule is because your team is busy troubleshooting a bunch of malware-plagued Android phones?
2. Because Mobile Trends Move Too Fast to Keep Up — Unless You Can Specialize
A decade ago, everyone used the same flip phone. A few years after that, the same Blackberry. Now, everything is mobile. Everything from lightbulbs to cars to laboratory equipment can communicate over wireless networks.
On top of that, operating systems are fragmenting. The Android OS that powers your Motorola phone may have little in common with the Android running on your colleague’s Samsung device.
The pace of change in the mobile carrier side is astounding. Every month, every carrier has some new deal that you want to pay attention to. If you can’t evaluate new opportunities, you may be leaving money on the table. This can be double, triple, or quadruple depending on how many carriers your company juggles.
How can your IT department possibly keep up, especially when they can only devote 10 percent or less of their time to mobile? They can’t. A managed mobility services provider, which can devote 100 percent of its time to mobile, can.
3. Because Greater Efficiency Equals Greater Profitability
Many companies find that they spend less money outsourcing managed mobility services than they do handling it internally. This is because a good service provider has managed mobility down to a science. Here’s an example:
A new employee joins your company and needs his new company smartphone set up so that he can work productively from anywhere. To do this he needs to know:
- His server information along with the credentials he should be using.
- The apps that he is allowed to install or are required in order to perform his job function
You could go through this process manually every time someone new joins your company — or a managed mobility services provider could streamline this process and provision each device for your automatically, according to each employee’s needs.
Better yet, some managed mobility service providers have developed relationships with vendors like Apple and Google so devices are provisioned before they even leave the hands of the carrier.
Six More Reasons to Outsource Managed Mobility Services
The three points we wrote about in this article are just a start. For more arguments in favor of outsourcing managed mobility services, follow this link for a free copy of our whitepaper, “6 Reasons to Outsource Wireless Expense Management.”Does your company manage its own mobile devices or do you outsource it? Why or why not? Please share your thoughts in the comments section below.