The life of a mobile device — from the moment it’s procured by your company to the moment it’s swapped out for a more recent, more powerful device — requires constant management by your IT team. You want to make sure every device is used to its maximum potential, empowering employees to work remotely without running up avoidable charges.
If you’re a regular reader of this blog, you’ll know we are strong advocates for outsourcing most of this mobile device management work to experts. As we have pointed out, not only does it free up your IT team members for more valuable work, but it usually results in lower costs and higher productivity.
In other words, mobility management experts know how to get the most bang for your buck out of every step in the mobile device lifecycle.
Are you considering outsourcing some of the mobility management burden at your company, but aren’t quite ready to go all-in? Here are the four most essential elements of the mobility lifecycle that, we feel, are best left to the experts.
1. Wireless Policy
What is it? Your company’s wireless policy is a formal document that outlines the rules and regulations your users must follow when using their company-owned wireless devices or accessing company data on their own devices. Wireless policies help companies control mobility costs by keeping inappropriate usage in check.
Why outsource it? The development of a wireless policy typically involves a wide range of interested parties within an organization; human resources, finance, and upper management, among others, all want to weigh in.
An outsourced mobility management service can bring all these stakeholders together, guide the policy-making process, and, through regular reporting and usage tracking tools, give the policy “teeth.”
Read more: Discover the Three Most Important Elements of a Company Wireless Policy in our recent article.
2. Carrier Management
What is it? Besides the physical devices themselves, a major component of mobility management is dealing with the carriers:
- Securing and managing favorable carrier contracts.
- Managing the rate plans.
- Placing orders as efficiently as possible.
Why outsource it? Carrier contracts are notoriously volatile. It’s unlike leasing a car, for which you just sign a contract and can be reasonably confident what you’ll be paying from month to month.
Carrier offers fluctuate, and it takes experience and a close eye on the industry to find the best deal at any given time. On top of that, carrier contracts assume a certain type of usage. As soon as a user goes up to Canada and blows through $100,000 of overages in a week, you’ll realize your carrier contract isn’t quite as solid as you thought.
A managed mobility services provider has the expertise, experience, and time to stay on top of carrier contracts when your internal IT team can’t.
Read more: Here are few tips for Getting Better Deals from your Corporate Wireless Carrier.
3. Visibility and Reporting
What is it? Do you know how many text messages your users have sent this month? How much data have they consumed? How many minutes have they spent on the phone?
How can you find out?
The usage information you receive from carriers is often inscrutable. It’s so full of obfuscation and noise it can take an expert and a lot of time (time you don’t have) to make sense of. Yet, if you’re going to make smart wireless decisions, you must make sense of it.
Why outsource it? A managed mobility services provider will have the know-how and reporting tools at its disposal to cut through the confusion. It will take your dense carrier invoices and turn them into clean, clear reports you can submit to your cost centers with confidence.
Solid usage data helps develop good habits, as well; when someone knows that their spending is being reviewed, they tend to keep their costs down. Here’s an overview of the visibility and reporting tools we use at Wireless Analytics.