Managing a variety of different devices with different OS types and configurations can be a daunting, yet rewarding task for any technology-minded enterprise. There are a variety of strategies that your company can utilize to manage multiple device types effectively without going crazy.
Narrowing the Scope of Devices that Will be Supported
Be sure to determine and narrow down the scope of what devices your company is willing to support. With the various type of mobile devices and platforms that are out there, it can be overwhelming to support and know about each one in-depth. Are you a company that will only support iOS devices? Or are you a company that supports Android, iOS, and Blackberry devices?
There obviously isn’t any one size fits all equation for any company, which is why it is crucial to assess both the resources of your company and the needs of your customers. That way you can fully figure out what you can realistically support.
By narrowing down which platforms your company will be proficient in supporting, you can ensure that you are offering the best quality service and support without stretching your company too thin. Whatever platform or platforms that your company supports must be clearly communicated from the onset to prevent any confusion or discrepancies when communicating to customers.
Keep Up to Date on Industry Standards
Keeping up-to-date with the latest Industry standards can also go a long way in keeping your business grounded. This can be done by keeping your Customer Service Agents informed and in the loop regarding all OS and MDM updates.
Make sure to keep a full and inclusive inventory of your user’s devices. Once you have mapped out the average distribution of mobile devices and platforms within your client base, your company should assign dedicated Subject Matter Experts (SMEs) to research ongoing updates about the devices that your clients use. This research can be used to keep the team up-to-date on industry standards and provide the most accurate and specific support of your customer’s needs.
Anticipate the Present and Future Needs of Customers
The knowledge obtained by Subject Matter Experts in your company can be compiled to create a robust knowledgebase documenting the most common problems, and issues faced by your client’s devices. Over time, this knowledgebase will become stronger and more efficient through repeated expansion and updating. By knowing what your customers are facing and documenting it consistently, it will be very easy to guide them towards where they are looking to go in the future.
Sound Daunting? Consider Teaming with a Managed Wireless Services Provider
If all of this planning, management, and ongoing research sounds daunting given your current resources, consider reaching out to a managed wireless services provider. These partners’ sole business is to be experts when it comes to managing your company's’ wireless devices (and saving you money). Learn more by checking out 6 Reasons to Outsource Wireless Expense Management.