You’ve heard the saying, “BYOD, more like bring your own disaster,” but what about, “bring your own downtime?"
If you’re like most of our clients, you have wrestled with the old BYOD do or don’t debate. While there are pros and cons to every decision, based on what we have seen with our clients around the globe, there are more cons to BYOD. Most executives soon realize the grass isn't always greener on the other side.
The reality of a BYOD sales team:
- Downtime because of expecting employees to fix their devices – BYOD means Bring your own device, so if there is a problem with their phone, that employee must stop what they are doing and call consumer customer care for their carrier. After spending an hour on the phone, they then spend an average 60-90 minutes just to make the trip to a local apple store, add to the average time it takes to fix a device, now you’re looking at 4 hours of valuable downtime. Those statistics apply to just one employee, apply that to 100 employees over time, you could be looking at $160,000 lost in downtime! (Employee's work valued at $400/hr, 1 hr on phone X 1 hr driving X 2 hrs at store = $1,600 lost per person).
- We've seen employees rely on peers when there is no help desk for support. Why have your employees continue to go to each other for help, resulting in downtime from two or more people when you could have outside help?
- Reports show employees are more likely to record accurate notes from sales meetings when they use a corporate-owned device. Many sales CRMs like Salesforce have apps employees can use on the go, now they can report accurate notes right after a meeting, boosting productivity.
- Employees who have access to marketing content on the fly have an edge over those that don’t, but who is enabling the remote access, and supporting it?
- Security risks – BYOD means you have less control over employee devices.
- Companies are using their corporate-owned device policy as a recruiting tool to attract the top millennial talent.
- Stipend costs – Many companies look to save money by removing cost of carrier plans and choose to reimburse employees with a stipend instead. However, stipends can cost between $50-$79. However, a corporate owned device can cost well under $50 per month. Wireless Analytics has been contracted to perform a number of ROI evaluations on BYOD, and consistently we have found that going the corporate-owned device route is the most cost effective option.
As you can see, if you are a BYOD shop or considering implementing a BYOD policy for your revenue producing employees, you may want to think again. If you would like to set up a call where we can discuss your BYOD strategy, we can potentially put together an ROI analysis for you.