You’re convinced a managed mobility services provider can save your company moneyand increase productivity. By offloading the many time-consuming tasks involved with managing a growing inventory of mobile devices to more expert shoulders, you can free up your internal IT team for more important work.
Now comes the hard part: Choosing a managed mobility services provider.
There is certainly no shortage of options:
- As existing IT and telecom providers enter the field and new companies start up, the market is expected to reach nearly $20 billion in revenue in five years (from a little under $5 billion this year).
- According to a recent TechTarget report, well over half of companies now are using managed mobility services — and a bevy of providers are scrambling for their business.
As you sort through your options for choosing a managed mobility services provider — perhaps your company’s first — how can you separate the cream of the crop? How can you tell a vendor will be a perfect fit for your organization?
Here are a few key indicators to look for:
1. A Track Record of Longtime Customers
In the fast-growing, relatively young mobility services field, providers come and go, merge and divide, and shed customers constantly. More important than a provider’s length of time in business is how long their customers have stuck with them.
A vendor could be around for 50 years, but if their clients are leaving them every two years, it should raise a red flag that they’re not providing the value that makes customers want to stay loyal.
2. Good Reviews on Social Media
These days, one of the best sources of information about mobility services providers (or any other vendor) is social media. Check what previous customers have to say about a vendor on sites like Glassdoor and LinkedIn. Don’t be afraid to connect directly to previous customers and ask them specific questions, as well.
3. 24-Hour International Support
Most business these days is confined to neither a geographic location nor a certain time of the day. Make sure your managed mobility services provider can help keep your team members working productively wherever they are and whenever it is — without racking up needless roaming charges.
4. Integration With Your Existing Services
More and more companies like yours are looking for ways to create a consistent user experience across all the services they use, regardless of vendor. They want employees to feel the experience of ordering a desk chair is the same as enrolling in a 401(k). They want the online platform for selecting a smartphone to work the same as the platform for requesting help with desktop software.
Back-end integration can eliminate complicated manual processes, as well. As you search for a managed mobility services provider, look for one that can integrate with your existing departments in three key areas:
- Help desk support, fitting into your service management platform.
- Financial, allocating charges to the correct cost center.
- User management, ensuring the right data is received when employees are onboarded or offboarded.
5. A Match With Your Corporate Culture
Some organizations worry about outsourcing to a managed services provider because their employees are used to high-quality, “white glove” treatment from their internal team. An external vendor may not provide the seamless, whatever-it-takes level of service to which users have become accustomed. And that can be jarring.
If your employees are used to being coddled (so they can focus on what really matters in their work, not solving tech problems), make sure your managed mobility services provider understands that and is prepared to provide it.
What Are You Looking for in a Managed Mobility Services Provider?
As you shop for a managed mobility services provider for your company, what are your key requirements? Share your top five must-haves in the comments section below.