Managed Mobility Service (MMS) providers are becoming an important asset to companies that are finding it difficult to manage mobility on their own. According to a recent press release by Blue Hill Research, manage mobility services are expected to deliver a three-year ROI of 184%. With that much potential for savings and increased efficiency, the third-party MMS provider cannot be overlooked.
If you’re looking around for MMS options, you will want to be prepared to ask potential companies some key questions about how they do business. Below are three questions you want to make sure you ask:
1. What companies are you currently working with/have worked with in the past?
Any MMS company can boast about their ability to manage devices and deliver cost savings, but you’ll want to learn the names of clients they’re currently working with or have worked with in the past. If you go to the website of any MMS, you should expect to see lots of case studies and client testimonials and familiar client names. You need to see the credibility first-hand from the MMS provider before even scheduling time to learn more about their services
2. Can you handle the full mobility device lifecycle?
You’re looking for a company to take mobility work off your plate – but you’ll likely need a company that can handle all aspects of the process. A company that works with carriers but doesn’t deploy devices may not work for you. A company like Wireless Analytics is equipped to handle the full lifecycle! Carrier negotiation, device procurement and deployment, and help desk services all happen under one roof at Wireless Analytics. You’ll want to make sure the MMS provider is equipped to handle every part of the process and has teams who work closely together, ensuring everyone is on the same page
3. Is your helpdesk 24/7 and located in the United States?
The MMS provider’s helpdesk needs to be of the highest quality. Remember, this is how your end users and peers will be typically interacting with the provider, so support needs to be rock solid. At Wireless Analytics, we’re available 24 hours a day to provide support around the world, and our helpdesk is on-site in our Danvers, Massachusetts office. This ensures top-tier training and understanding of the needs of each client. Make sure you choose a company that understands the importance of helpdesk support!
If you’re reading this, you’re likely considering multiple MMS options. If you think Wireless Analytics may be the right choice for you, try our services out … completely risk-free. We’d love to show you how we stand out from the managed mobility service pack.